FAQ
Here are some of the most common questions (FAQ) that our customers and visitors have about our production and our services. If you don’t find the answer you’re looking for here, please feel free to contact us at Contact Here .
For clients near Birmingham, in-person meetings may be scheduled by appointment. For others, all consultations and reviews are efficiently handled online via platforms like
MCA Timber is officially based in Brindleyplace, Birmingham (UK). This is currently our primary point of contact for UK operations.
Cancellation is possible, though partial work and time invested will be billed proportionally. All terms are defined clearly in the agreement prior to start.
We work with a diverse range of clients — from independent creators and startups to agencies, studios, and large-scale production companies. If your project has a strong visual or narrative element, we’re interested.
HCA stands for Hand-crafted, CGI, and AI — our signature hybrid pipeline. It combines traditional artistic input, high-end 3D graphics, and smart AI-driven tools to produce visually rich and technically efficient results.
We charge for our services based on the type, size, scope, and complexity of the project. We offer a wide range of services that can suit your needs and budget. You can choose to work with us on a full production or just a part of it. We provide you with a quote before we start working on your project.
For confidentiality reasons, public sharing before final approval is not allowed unless stated otherwise in the contract.
Yes. As outlined on our Trust Page, we offer a completely free initial consultation to discuss your vision, explore creative potential, and determine the right production approach — with no pressure or obligation.
Yes. We provide a free initial consultation session to understand your goals, assess potential, and guide you through our process — no obligations attached.
Yes. Projects can be paused and resumed within a reasonable window. Continuity will depend on the availability of the original team and updated scheduling.
A: AI is used selectively to assist with idea generation, reference exploration, style transfer, and certain stages of image or motion design. Human direction always leads the creative vision.
Yes. Clients receive secure access to project timelines, updates, and media reviews via Frame.io — ensuring full transparency and real-time feedback.
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