FAQ
Here are some of the most common questions (FAQ) that our customers and visitors have about our production and our services. If you don’t find the answer you’re looking for here, please feel free to contact us at Contact Here .
Yes. We routinely work under NDAs and are committed to confidentiality, especially for unreleased IPs and high-profile productions.
HCA stands for Hand-crafted, CGI, and AI — our signature hybrid pipeline. It combines traditional artistic input, high-end 3D graphics, and smart AI-driven tools to produce visually rich and technically efficient results.
Pricing depends on the scope, timeline, and complexity. We offer both fixed quotes and flexible stage-based billing. A proposal is shared after the initial consultation.
No. All consultations and project reviews can be done online. If necessary, in-person meetings can be arranged selectively.
The original name mcatimber.com is long but we chose the short name MCA to make it easier to remember .
We also have mcaproduction.com which will be separated into two parts with different responsibilities in the future mcatimber.com
We work with clients from all over the world. We communicate with them through email, phone, video calls, or any other preferred method. We listen to their needs, preferences, and goals for their projects. We provide them with proposals, samples, feedback, and updates throughout the production process. We deliver the final product according to their specifications and satisfaction.
Definitely. Project size isn’t a limitation — we’re always open to bold, creative, and visually unique ideas regardless of scope.
Our revision policy is to provide you with unlimited revisions until you are completely satisfied with your project. We value your feedback and input and we want you to be happy with the final product. If you have any changes or suggestions for your project, please let us know as soon as possible and we will make them accordingly.
Cancellation is possible, though partial work and time invested will be billed proportionally. All terms are defined clearly in the agreement prior to start.
Yes. A standard advance (typically 30–50%) is required upon agreement before project initiation, unless otherwise specified.
Absolutely. Most of our projects are structured for remote workflows. We work with international creatives using platforms like Frame.io, Google Drive, and collaborative communication tools.
Yes. Reasonable post-delivery support is included, such as minor edits, format conversions, or consultation regarding output usage.
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