FAQ
Here are some of the most common questions (FAQ) that our customers and visitors have about our production and our services. If you don’t find the answer you’re looking for here, please feel free to contact us at Contact Here .
Our refund policy is to offer you a full or partial refund if you are not satisfied with your project for any reason. If you have any issues or concerns with your project, please contact us within 14 days of receiving it and we will try our best to resolve them. If we cannot resolve them, we will issue you a refund according to the terms of our agreement.
We’re currently planning branch presence in London and Dubai to expand international access and local client engagement. Updates will be announced via our Insights page.
We currently operate as a remote-first studio. On-site meetings may be possible in the UK by appointment, depending on project scope and availability.
We use human and artificial intelligence in our production to enhance our creativity, quality, and efficiency. We use human intelligence to come up with original ideas, concepts, and designs for our projects. We use artificial intelligence to assist us with tasks such as editing, rendering, generating content, optimizing performance, and more.
To place an order for a project, please contact us and tell us about your project details. We will get back to you as soon as possible with a quote and a proposal. If you agree with our terms and conditions, we will start working on your project right away.
Yes. Projects can be paused and resumed within a reasonable window. Continuity will depend on the availability of the original team and updated scheduling.
Within reasonable limits, yes. Changes before final production stages are possible, and terms will be discussed in your project agreement.
Our turnaround time for our projects depends on the type, size, scope, and complexity of the project. We always strive to deliver our projects as fast as possible without compromising on quality. We also respect your deadlines and expectations.
We work with a diverse range of clients — from independent creators and startups to agencies, studios, and large-scale production companies. If your project has a strong visual or narrative element, we’re interested.
Payments are accepted in GBP, USD, and EUR. For clients in India, local arrangements can be made via our partners under compliance.
Aspect ratio and resolution are two different concepts that are used to describe the quality of an image or video. Aspect ratio refers to the proportional relationship between the width and height of an image or video frame. It is expressed as a ratio of width to height, such as 4:3 or 16:9²⁶. Resolution, on the other hand, refers to the number of pixels contained in an image or video frame¹⁵. It is measured by the number of pixels contained in the standard aspect ratio of 16:9³. A higher number of pixels indicates a higher resolution, and a lower number of pixels makes for a low-resolution video³.
In summary, aspect ratio describes the shape of an image or video frame while resolution describes its quality in terms of pixel count²⁵.
The Complete Guide to Understanding Video Aspect Ratios. https://www.dacast.com/blog/video-aspect-ratio/ Accessed 28/04/2023.
(2) What Are Aspect Ratios and Why Do They Matter for TV and Movies? – WIRED. https://www.wired.com/story/aspect-ratios-explainer/ Accessed 28/04/2023.
(3) A Complete List of Video Resolutions and their Pixel Size – Typito. https://typito.com/blog/video-resolutions/ Accessed 28/04/2023.
(4) What Is the Difference Between Aspect Ratio and Resolution? – MUO. https://www.makeuseof.com/what-is-the-difference-between-aspect-ratio-resolution/ Accessed 28/04/2023.
(5) A beginner’s guide to video resolution | Adobe. https://www.adobe.com/creativecloud/video/discover/video-resolution.html Accessed 28/04/2023.
(6) Aspect Ratio Vs. Screen Resolution For Home Theaters. https://hometheateracademy.com/aspect-ratio-screen-resolution/ Accessed 28/04/2023.
Some common resolutions for computer screens are 1920×1080, 1366×768, and 2160X1440¹. For phone screens, some examples of resolutions are 360×640 and 375×667¹. The most common aspect ratios are 4:3, 16:10, and 16:9¹². Each aspect ratio has a range of resolutions that can be used¹². For example, some of the most common resolutions that can be used for each aspect ratio are:
– 4:3 aspect ratio resolutions: 640×480, 800×600, 960×720, 1024×768, 1280×960, 1400×1050, 1440×1080, 1600×1200, 1856×1392, 1920×1440, and 2048×1536³.
– 16:10 aspect ratio resolutions: 1280×800, 1440×900, 1680×1050, 1920×1200, and 2560×1600³.
– 16:9 aspect ratio resolutions: 1280×720 (720p), 1366×768 (HD), 1600×900 (HD+), 1920×1080 (Full HD or FHD), and 3840×2160 (Ultra HD or UHD)²⁴.
Screen Resolution Comparison:
720p VS 1080p VS 4K VS 8K – VideoSolo. https://www.videosolo.com/tutorials/screen-resolution-comparison.html Accessed 28/04/2023.
(2) List of common resolutions – Wikipedia. https://en.wikipedia.org/wiki/List_of_common_resolutions Accessed 28/04/2023.
(3) What do the 720p, 1080p, 1440p, 2K, 4K resolutions mean? What are the …. https://www.digitalcitizen.life/what-screen-resolution-or-aspect-ratio-what-do-720p-1080i-1080p-mean/ Accessed 28/04/2023.
(4) 16:9 aspect ratio – Wikipedia. https://en.wikipedia.org/wiki/16:9_aspect_ratio Accessed 28/04/2023.
(5) 720p, 1080p, 1440p, 2K, 4K, 5K, 8K: Display Resolution Explained. https://ihax.io/display-resolution-explained/ Accessed 28/04/2023.
Absolutely. Most of our projects are structured for remote workflows. We work with international creatives using platforms like Frame.io, Google Drive, and collaborative communication tools.
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