FAQ
Here are some of the most common questions (FAQ) that our customers and visitors have about our production and our services. If you don’t find the answer you’re looking for here, please feel free to contact us at Contact Here .
A: AI is used selectively to assist with idea generation, reference exploration, style transfer, and certain stages of image or motion design. Human direction always leads the creative vision.
Our refund policy is to offer you a full or partial refund if you are not satisfied with your project for any reason. If you have any issues or concerns with your project, please contact us within 14 days of receiving it and we will try our best to resolve them. If we cannot resolve them, we will issue you a refund according to the terms of our agreement.
Source file delivery depends on the agreement. In most cases, editable files can be provided upon request or with an additional licensing arrangement.
We charge for our services based on the type, size, scope, and complexity of the project. We offer a wide range of services that can suit your needs and budget. You can choose to work with us on a full production or just a part of it. We provide you with a quote before we start working on your project.
Definitely. Project size isn’t a limitation — we’re always open to bold, creative, and visually unique ideas regardless of scope.
Yes. Clients receive secure access to project timelines, updates, and media reviews via Frame.io — ensuring full transparency and real-time feedback.
Pricing depends on the scope, timeline, and complexity. We offer both fixed quotes and flexible stage-based billing. A proposal is shared after the initial consultation.
To place an order for a project, please contact us and tell us about your project details. We will get back to you as soon as possible with a quote and a proposal. If you agree with our terms and conditions, we will start working on your project right away.
We can handle any type of visual media project, from movies to commercials, from video games to illustrations, and more. We have worked on various projects and genres, and we are always ready for new challenges and opportunities.
To pay for your order, please use one of the following methods:
– PayPal
– Credit card
– Bank transfer
– any other method
We currently operate as a remote-first studio. On-site meetings may be possible in the UK by appointment, depending on project scope and availability.
Yes. We routinely work under NDAs and are committed to confidentiality, especially for unreleased IPs and high-profile productions.
If you have any questions for submit , please contact us using the form here . We will update the page as soon as possible . Thanks for your help.
