FAQ

Here are some of the most common questions  (FAQ) that our customers and visitors have about our production and our services. If you don’t find the answer you’re looking for here, please feel free to contact us at  Contact Here .

VFX stands for visual effects, which is the process of creating imagery that does not physically exist through the use of computer-generated imagery (CGI), compositing and motion capture¹. Examples include 3D modelling, green screen filming and performance capture. VFX are often used in film, TV, games and other media to create realistic objects, characters and environments that would be too costly, dangerous, impractical or impossible to shoot in real life¹.

(1) Visual Effects (VFX) Software, Graphics & Special Effects – Autodesk. https://www.autodesk.com/solutions/visual-effects.
(2) Currency Brokers | FX Management | Global Payments – VFX Financial. https://www.vfxfinancial.com/.
(3) ActionVFX | The Best Stock Footage for Visual Effects. https://www.actionvfx.com/.

Our refund policy is to offer you a full or partial refund if you are not satisfied with your project for any reason. If you have any issues or concerns with your project, please contact us within 14 days of receiving it and we will try our best to resolve them. If we cannot resolve them, we will issue you a refund according to the terms of our agreement.

Q: AI art is a term that refers to art that is created using artificial intelligence technologies and tools. AI art can be generated in different ways, such as using neural style transfer, text-to-image synthesis, or diffusion models². AI art can be used by artists to explore new creative possibilities, or by anyone who wants to create art from words or images²³. AI art can also be turned into NFTs (non-fungible tokens), which are digital assets that can be bought and sold on blockchain platforms³.

(1)AI Art Generator: Create Stunning AI Art – NightCafe Creator. https://creator.nightcafe.studio/.
(2) 10 Best AI Art Generators (April 2023) – Unite.AI. https://www.unite.ai/10-best-ai-art-generators/.
(3) PixAI. https://pixai.art/.
(4) What Is AI Doing To Art? – noemamag.com. https://www.noemamag.com/what-is-ai-doing-to-art/.

To pay for your order, please use one of the following methods:

– PayPal
– Credit card
– Bank transfer
– any other method

HCA stands for Hand-crafted, CGI, and AI — our signature hybrid pipeline. It combines traditional artistic input, high-end 3D graphics, and smart AI-driven tools to produce visually rich and technically efficient results.

Depending on the project, we use tools like Maya, Blender, After Effects, Unreal Engine, and AI-powered systems. Frame.io is our primary platform for media sharing, reviews, and approvals.

MCA Timber is officially based in Brindleyplace, Birmingham (UK). This is currently our primary point of contact for UK operations.

We charge for our services based on the type, size, scope, and complexity of the project. We offer a wide range of services that can suit your needs and budget. You can choose to work with us on a full production or just a part of it. We provide you with a quote before we start working on your project.

No. All consultations and project reviews can be done online. If necessary, in-person meetings can be arranged selectively.

Yes. As outlined on our Trust Page, we offer a completely free initial consultation to discuss your vision, explore creative potential, and determine the right production approach — with no pressure or obligation.

Simply use the Contact page to share a brief about your project, or email us directly. A member of our team will follow up within 24 hours.

We currently operate as a remote-first studio. On-site meetings may be possible in the UK by appointment, depending on project scope and availability.

If you have any questions for submit , please contact us using the form here . We will update the page as soon as possible . Thanks for your help. 

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